SHIPPING

SHIPPING POLICY

All items are shipped via Canada Post Expedited Parcel. Please allow for 1-3 business days for order processing. You will be notified when your items have shipped.

CANADA: 

Standard (Canada Post Expedited Parcel): 1-7 Business Days - $15

FREE SHIPPING IN CANADA ON ORDERS OVER $150

USA:

Standard (Small Packet - USA Air): 10 Business Days - $20​

** If you are ordering from outside of Canada, please note that you are responsible for any additional fees that may occur such as duties or international taxes**

INTERNATIONAL

If you wish to order from outside of Canada and the United States please contact us directly at shophemptation@gmail.com for shipping quotes.

LOCAL PICK UP:

You can select this option as a Kelowna local when ordering online. Save paper as well as any delivery or shipping fees! Please contact us at shophemptation@gmail.com to schedule an appointment and pick-up your order at our studio.

We are not responsible for any damage that may occur during shipping. If your parcel arrives damaged, please notify us immediately by email with photos and a description of how you received it.

RETURN POLICY

Due to the nature of our products, we are unable to accept returns or exchanges. If you believe there is an issue with the product you have received, please contact us immediately at shophemptation@gmail.com