Payments

We accept all major credit cards through Stripe online payment system as well as PayPal payments.

Shipping

All items are shipped via Canada Post Xpresspost and you will receive a tracking number by email. 

If you are a Kelowna local, use discount code KELOWNA in checkout for free delivery/pick up within the Kelowna, West Kelowna, or Lake Country area.

** If you are ordering from outside of Canada, please note that you are responsible for any additional fees that may occur such as duties or international taxes**

We are not responsible for any damage that may occur during shipping. If your parcel arrives damaged, please notify us immediately by email with photos and a description of how you received it.

International Orders

If you wish to order from outside of Canada and the United States please contact us directly at shophemptation@gmail.com for shipping quotes.

Returns and Exchanges

Due to the nature of our products, we are unable to accept returns or exchanges. 

How should I store my products?

Our products contain natural ingredients and natural preservatives. For maximum product life keep out of direct sunlight and away from heat sources. To prevent contamination of products, we suggest using the wooden spatula provided.